Privacy Policy

Last updated: August 14, 2026

This policy explains how Coldsupp collects, uses, and shares personal information when you visit coldsupp.com, contact us, or place an order.

Information we collect

We may collect information you provide, including your name, billing and delivery addresses, email address, phone number, order details, account information, support messages, and return information. We may also collect device, browser, IP address, cookie, and site-interaction information needed to operate, secure, and improve the website.

How we use information

We use information to operate the store, process and deliver orders, provide tracking, accept payments, prevent fraud, respond to questions, manage returns and refunds, maintain records, comply with legal obligations, and improve site performance and customer experience.

Payments

Checkout payments are processed through PayPal. Payment providers receive information needed to authorize and complete the transaction under their own privacy terms. Coldsupp does not store full payment-card details.

Cookies and site services

The website may use essential cookies for the cart, checkout, account access, security, and preferences. Depending on the services enabled on the site, analytics or other optional technologies may also collect usage information. Browser controls can limit cookies, but disabling essential cookies may prevent store features from working.

When information is shared

We may share information with service providers that help us operate the website, process payments, fulfill and deliver orders, provide hosting and security, communicate with customers, or support accounting and legal compliance. We do not sell your personal information.

Retention and security

We retain information for as long as reasonably needed for the purposes described above, including order support, recordkeeping, dispute resolution, fraud prevention, and legal obligations. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices

You may ask to access, correct, or delete personal information, subject to identity verification and legal recordkeeping requirements. You can also change cookie settings in your browser and opt out of nonessential messages using the method provided in a message.

Children

Coldsupp is not directed to children, and we do not knowingly collect personal information from children.

Policy changes

We may update this policy as store practices or legal requirements change. The latest version will be posted on this page with its updated date.

Privacy contact

Email
contact@coldsupp.com

Phone
+1 (602) 935-5012

Mailing address
3482 Marvin St
Santa Maria, CA 93455
United States