Frequently Asked Questions

Where does Coldsupp ship?

We currently ship within the United States. Standard shipping is free. See Shipping & Delivery for processing and transit estimates.

How quickly is an order processed?

Orders are processed within 1 business day. Estimated standard transit time after processing is 3–5 business days.

How do I track my order?

We email tracking when an order ships. You can also use the Order Tracking page with the information requested there.

Can I request a return?

Yes. Request an eligible return within 30 days of delivery. The item must be unused, uninstalled, complete, and in its original packaging. Approval and an RMA are required before shipment. See Returns & Refunds.

What if an item arrives damaged or incorrect?

Contact us within 48 hours of delivery with the order number and clear photos. Keep the item and all packaging while the report is reviewed.

How can I check whether equipment fits my project?

Review the complete listing and current manufacturer documentation, then confirm sizing, fuel type, venting, connections, electrical needs, and local code requirements with a qualified professional. Coldsupp cannot determine site-specific compatibility.

Does Coldsupp install equipment?

No. Coldsupp does not provide installation services. Arrange any required permits and qualified professional installation independently.

Which payment method is accepted?

Checkout payments are accepted through PayPal. Available PayPal options are shown during checkout.

How do I contact Coldsupp?

Email
contact@coldsupp.com

Phone
+1 (602) 935-5012

Mailing address
3482 Marvin St
Santa Maria, CA 93455
United States