Order Cancellations

Last updated: August 14, 2026

Request a cancellation

Email contact@coldsupp.com immediately if you need to cancel an order. Include the order number and the email address used at checkout.

When cancellation is possible

We will review the request promptly, but cancellation is not guaranteed after fulfillment has started. An order that has already shipped cannot be canceled.

Payment and shipped orders

If an order is canceled after payment was captured, the refund is issued to the original payment method. If the order has already shipped, follow the approved return process described in our Returns & Refunds policy after delivery.

Cancellation help

Email
contact@coldsupp.com

Phone
+1 (602) 935-5012

Mailing address
3482 Marvin St
Santa Maria, CA 93455
United States