Returns & Refunds

Last updated: August 14, 2026

Return window

Request a return within 30 days of delivery by emailing contact@coldsupp.com. Include your order number and the reason for the request.

Return condition

To be eligible, an item must be unused, uninstalled, and complete with its original packaging, manuals, accessories, and included components. We cannot accept equipment that has been installed, used, altered, or returned incomplete.

Approval and return label

Return approval and a return merchandise authorization (RMA) are required before sending an item back. If the return is approved, Coldsupp will provide return instructions and a prepaid return shipping label. Returns sent without approval may be delayed or refused.

Fees

Coldsupp does not charge a restocking fee for an approved eligible return.

Damaged or incorrect items

Report an item that arrived damaged or different from what was ordered within 48 hours of delivery. Send the order number and clear photos of the item, packaging, shipping label, and damage or discrepancy to contact@coldsupp.com. Keep the item and all packaging while we review the report.

Refund timing

After an approved return arrives, we inspect it and notify you of the result. An approved refund is issued to the original payment method within 5–10 business days after inspection. Your financial institution may require additional time to post the credit.

Start a return

Email
contact@coldsupp.com

Phone
+1 (602) 935-5012

Mailing address
3482 Marvin St
Santa Maria, CA 93455
United States